The Challenge

A solicitor managing a personal injury claim for a client with reduced mobility needed an orthopaedic report fast - but the claimant’s location and travel difficulties threatened to delay the process. Without quick access to a suitable expert, the case risked stalling, delaying prognosis evidence and impacting the overall litigation timeline.

INNEG’s Intervention

INNEG quickly removed barriers by:

• Sourcing a local orthopaedic surgeon in St Helens, just 30 minutes from the claimant

• Offering a remote assessment option to accommodate the client’s mobility issues

• Booking the expert appointment within 24 hours of instruction

• Coordinating all logistics directly with the expert’s clinic and the solicitor’s team

• Ensuring the report was completed and returned within a few working days - despite the inclusion of a weekend

Outcome for the Solicitor

• No delay to case progression - expert appointment and report both turned around rapidly

• Claimant stress reduced - no need to travel or rearrange access needs

• Full adoption of expert’s recommendations - giving the solicitor a clear path forward

• Additional instructions were placed for a care expert and pain management specialist, based on the strength of the initial report

When travel logistics and scheduling issues arise, many cases slow down. INNEG’s localised sourcing, remote-ready workflow and responsive case coordination meant this solicitor didn’t lose a single day. More importantly, the high-quality report unlocked the next phases of expert instruction with zero resistance - minimising time waste and boosting case momentum.

Need Expert Support That Adapts to Real-World Challenges?

INNEG delivers rapid, tailored expert access - no matter the claimant’s location or limitations. With a network of 13,000+ specialists and a team who understands your pressures, we help you keep cases moving.

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